Do you speak a foreign language?
Good customer service skills?
Good telephone manner?
Good work ethic?
Good IT skills?….. This could be the job for you!!
We are proud to be working with a market leader whose recent restructure has seen growth within the already established team and the opportunity for like minded people to join this successfulteam.
We are looking Assistance Coordinator to join the business and help offer outstanding customer service. The business operates 365 days a year and 24 hours a day, this position is part of a 24 hour rota that is 7 days a week and consists of 38 weekly working hours.
So, a degree of flexibility is required to ensure that the department is adequately staffed and to manage the workload.
The role will see you dealing with calls regarding holiday insurance but outside those hours will see you support other departments such as General Insurance, Motoring & Household.
To respond promptly to all calls, emails and other correspondence received
To accurately set up new claims within the system, including setting accurate reserves
To correctly validate policies and claims
To issue the correct guarantee wording, when appropriate.
To keep customers informed
To ensure solutions for customers are dealt with in a cost-effective manner
Add new claims including all necessary information, with fully detailed notes to enable continued management.
Input diary entries to allow effective continued management of assistance cases
Keep regular and timely communication with customers
Create solutions for customers’ individual circumstances
Work shifts to provide 24hr cover.
Make claim payments where appropriate
Follow guidelines and procedures set out in the Procedure Manual